Frequently Asked Questions


How do I log in?

The Snuggle Bunny Classroom and Mom's Dashboard pages require you to log in before you can access the content on those pages. The easiest way to log in is to go to the My Account page where you will be presented with a link to log in.


How can I tell if I am already logged in?

The easiest way to tell if you are already logged in is by going to the My Account page. This page will tell you if you are logged in or not and give you the opportunity to log in if you are not already logged in.


How can I tell which programs I can view?

Go to the My Account page and log in if you have not already. You will then be able to see if we have any records of programs for you with that email address you logged in with.


What is the password for?

The Mom's Dashboard page is for moms only and is password protected.


How do I get the password for the Mom's Dashboard?

If you forgot the password for the Mom's Dashboard, you can have it sent to your email address by filling out this form


Can I view my programs from multiple devices?

Absolutely. To log in on a new device, just go to the My Account page where you will be presented with a link to log in.


I have more than four children, how can I personalize the site for all of them?

Currently the House Fairy site only supports personalization for up to four children. Our elves are working to expand this limit in the future.


How come I can only see a few of the videos in the Snuggle Bunny Classroom? How do I see them all?

When you are looking at the videos, if you move your mouse to the right side of the video, you should see a list of videos. You can then scroll up and down to see the complete list of your videos.


What if I have problems viewing videos?

That is probably because due to a slow internet connection. Play the video all the way through once. It should then play smoothly. If this doesn’t work, please contact us so we can ensure that all is working properly on our end.